Hooked on Solar made this as painless a process as possible.
Lauren Zuegel, Solar Consultant at Hooked on Solar, was very accommodating while working with me, offering viable solutions to every problem I could think of prior to the purchase of solar photovoltaic panels to help offset PG&E electric use in my daughter’s 1350 sq. ft. circa 1890 home. The solar pv panels were purchased to take advantage of the 30% Federal Tax Credit ending 12/31/2019, thereby helping “Save the Planet” by reducing this unit’s carbon footprint.
It took four months to make the decision to purchase from Hooked on Solar, during which time Lauren kept in touch but did not try to rush me while I researched solar power and interviewed other solar installers.
This is a big purchase and it required extensive research. To get a preliminary feel for this investment, I made dozens of phone calls to solar installers within a 50-mile radius of my daughter’s home.
My goals for my daughter’s solar purchase included: the lowest interest rate for financing the system; the longest, best warranty on the most efficient solar panels on the market; the most professional installers; and verified most responsive customer service after install.
Over a half dozen solar providers/installers who service California’s Sacramento Valley were interviewed in person with at-home consultations and each company’s materials were reviewed. After interviewing and reviewing all options, my daughter and I decided to go with Hooked on Solar.
Lauren at Hooked on Solar made the solar power purchase process easy.
Financing the entire purchase with Hooked on Solar, with financing through Enerbank, required only one call to apply for the lowest interest rate financing that could be found, one call to verify intended total purchase dollar amount, and one call to assure Enerbank of our complete satisfaction with Hooked on Solar’s professional installation and many thanks for obtaining the lowest interest rate financing with Enerbank’s lightning fast, easy home owner loan application process.
‘I certainly can and will recommend Enerbank and Hooked on Solar with no reservations’.
Hooked on Solar uses SUNPOWER solar panels which carry a Combined Power and Product 25-Year Warranty. This is the longest, best service warranty I could find on the most efficient solar panels offered in the solar industry.
A concern of mine was what would happen with the solar panels when the roof needs replacing. Fortunately, Hooked on Solar has a standard reroofing clause in their contract which states that, with notice, they will uninstall and reinstall the solar panels at no additional charge within 5 years of initial install.
The installation crew was phenomenal, as had already been reported by one of my doctors. He gave rave reviews about his Hooked on Solar experience. This doctor signed a 20-year rental agreement to have Hooked on Solar SUNPOWER panels provide 100% of his electric power needs, at a very low monthly fixed rate. With great glee, he reported receiving “you-owe-nothing” billings from PG&E. If you can’t use the 30% tax credit, you can still get solar power, and lock in a very reasonable rate for your electric power needs for the next 20 years with Hooked on Solar. My doctor also told me he had a problem with one panel that was not functioning properly, and stated the Hooked on Solar people came out and replaced that panel the very next day.
The installation crew consisted of five very polite, quiet, clean-cut, well-dressed in matching uniforms, methodically thorough, sure-footed men who worked in pairs in the attic to run the new electric wires, and on the roof to install the hardware to hold the 18 solar panels 5.89KW system. Juan, the job foreman, uninstalled a very old, very much in need of being replaced electric panel and then installed the new solar-ready panel.
It was amazing seeing these men at work, and how they accomplished what Juan assured me upon arrival they would accomplish in one solar day. They started at first light and by the end of the day, illuminated by PG&E’s trucks’ headlamps, the power was turned back on at the electric panel, and then accurately labeled by Juan. The new solar power system was ready to be used, with PG&E’s blessing.
The day after installation, Nick, another equally professional Hooked on Solar job site inspector, came to inspect and tidy up all sites as needed: in the attic, on the roof, and at the electric box (where he painted the new pipe that feeds the new wires to match the house color). Nick brought paint that matched the house color with him that morning, and he finished the job with ‘God’s in the details’ detailing. Nick met with the PG&E Final Inspection Inspector who gave their work here a ‘nice job’ salutation. Hooked on Solar displayed sound work ethic with absolute attention to detail while all employees imbued professional courteous attitudes.
Less than two months after install, we received the first electric bill for the first month with solar panels, as well as the “Zero My Bill Promotion” check from Hooked on Solar which reimbursed total costs of the electric bill from sign up date to install date.
Hooked on Solar made this as painless a process as possible. Lauren at Hooked on Solar, as well as each department of Hooked on Solar that was a necessary part of this process, represent the solar industry in the most responsible manner, with customer satisfaction inherent in their company’s policies and bottom line.
Now, on to the next phase, which Lauren helped me explore: Solar Water Heating.
Financing for a solar water heater could have been wrapped into the solar pv purchase via Enerbank with Hooked on Solar, but my daughter chose to purchase as many SUNPOWER panels as the loan amount would allow for this disjointed, multileveled house’s metal roof.
Hooked on Solar did not have a problem installing on this old house’s multileveled slick metal roof. Several solar install companies interviewed said they could only install on essentially flat roofs.
Lauren and Hooked on Solar was the perfect choice for getting solar power hooked up to this old house. Hooked on Solar was not the least expensive system, but we all know that ‘you get what you pay for…’. All solar installers interviewed had financing available, and all at a higher rate; I found that the low interest rate financing Hooked on Solar has available makes the purchase price comparable with the less expensive solar panel systems from other solar installers.
You get the best solar panels, the best installation, and the best customer service from Hooked on Solar.
Thank you, Lauren, and thank you, Hooked on Solar for having such outstandingly professional employees, and thank you for the low interest rate financing you make available through Enerbank.
Going solar with Hooked on Solar has been a very good experience.
Sincerely, Mother of The Home Owner, Mariana Lightfoot